Privacy Policy
Last updated: January 15, 2026
1. Identity of the data controller
Stefna Guadalajara S.A. de C.V. (hereinafter "Stefna Guadalajara"), with registered address at Av. Américas 1536, Floor 12, Col. Country Club, C.P. 44637, Guadalajara, Jalisco, Mexico, and Tax ID (RFC) SGU210315MN7, is the entity responsible for processing your personal data in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations.
2. Personal data we collect
For the purposes stated in this Privacy Notice, we may collect your personal data through various means: when you provide it directly through our online forms, when you visit our website, or when you use our online services. The personal data we collect includes: full name, email address, and the content of messages you send us. We do not collect sensitive personal data through this website.
3. Purposes of data processing
Your personal data will be used for the following primary purposes, which are necessary for the provision of our services: (a) responding to your information requests and inquiries; (b) providing you with personalized financial guidance; (c) managing the service relationship between you and Stefna Guadalajara; (d) sending you communications related to the status of your inquiry or procedure. As secondary purposes, and with your prior consent, we may use your data to: (e) send you information about new government support programs; (f) invite you to financial education workshops and events.
4. Data transfers
Stefna Guadalajara does not sell, rent, or share your personal data with third parties for commercial purposes. We may share limited information with Mexican government institutions only when necessary to process social support programs you have requested, and always with your prior informed consent. Any transfer will be made in accordance with the principles established by the LFPDPPP.
5. ARCO Rights
You have the right to Access, Rectify, Cancel, or Oppose the processing of your personal data (ARCO rights). To exercise any of these rights, you may send a request to contacto@stefnaguadalajara.com indicating: your full name, a clear description of the data for which you wish to exercise any ARCO right, and any documentation that facilitates locating your data. We will respond to your request within a maximum period of 20 business days from the date of receipt.
6. Security measures
Stefna Guadalajara has implemented administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use. We use SSL/TLS encryption protocols for data transmission and store information on servers with restricted access. However, no transmission or storage system is completely secure, so we cannot guarantee the absolute security of your data.
7. Use of cookies and tracking technologies
Our website uses cookies and similar technologies to enhance your browsing experience. For specific details about which cookies we use and how we manage them, please refer to our Cookie Policy available on this website.
8. Changes to the privacy notice
Stefna Guadalajara reserves the right to modify this Privacy Notice at any time to adapt it to legislative developments, internal policies, or new requirements. Any substantial changes will be communicated through our website. We recommend that you periodically review this page to stay informed about how we protect your data.
9. Competent authority
If you believe your right to personal data protection has been violated, you have the right to file a complaint with the National Institute for Transparency, Access to Information, and Personal Data Protection (INAI). For more information, visit www.inai.org.mx.
10. Contact
For any questions or comments regarding this Privacy Notice, you may contact us at: Stefna Guadalajara S.A. de C.V., Av. Américas 1536, Floor 12, Col. Country Club, C.P. 44637, Guadalajara, Jalisco, Mexico. Email: contacto@stefnaguadalajara.com. Phone: +52 (33) 4170-2893.